Our return policy
At Kynara: Still Roots Healing, we are committed to providing you with high-quality, handcrafted wellness and beauty products. We understand that sometimes a product might not be the right fit for you. Please review our return policy carefully to understand the conditions for returns.
Product specific returns
If you are not satisfied with your purchase, the return process depends on the specific product you have chosen. We encourage you to reach out to us so we can understand your situation and guide you accordingly.
Non-returnable items
Due to the personal nature of some of our products, including perfumes and personal care items, all sales are considered final. Returns will only be accepted if there is clear proof of a broken bottle or a malfunction with the product upon arrival.
Return window
Kynara: Still Roots Healing operates with a zero return policy due to the specialized, small-batch nature of our handcrafted products. We do not accept returns after a customer has received their order.
Return shipping costs
Customers are responsible for any shipping costs associated with a return. Please note that shipping fees are non-refundable.
If you have any questions or concerns about our return policy, please do not hesitate to contact us at [[email]] or call us at [[phonenumber]]. You can also visit our website at [[website]] for more information.
Due to the handcrafted and personal nature of our products, all sales are final.
We do not accept returns or exchanges on opened or used products for hygiene and safety reasons. Please review product descriptions and ingredient lists carefully before placing your order.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging so we can review the issue and make it right.
Kynara is not responsible for reactions due to ingredient sensitivities or allergies. Customers are responsible for reviewing ingredient lists prior to purchase.
Shipping costs are non-refundable